At the start of the tenancy in my new flat we had to hand over about £500 in agency fees. That's a non-refundable sum on top of the deposit and first months rent that we also had to pay.
Given that we were the ones who found the flat on Right Move, saw no other properties with our agency and decided to take the flat a few days after we first contacted the agency - it did make me wonder what we were paying this huge sum of money for.
However, then came boiler bother! Boiler bother began on Day 1 actually when my Dad noticed that the pressure was too low. Since then we've had a boiler man/engineer/technician visit the flat 4 times. We've also had the handyman come another time or two to fix various things.
If our hot water cuts out any more times I feel like the agency will have earned that £500.
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